Thank you for choosing Fur Brush Easy Shopping! We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, here are our refund policies:
- Refund Request Period
You can request a refund within 30 days of receiving the product. Refund requests will not be accepted after this period. - Refund Conditions
To ensure your refund request is processed smoothly, please meet the following conditions:
The product must be unused and have its original packaging and labels.
Returns must include proof of purchase, such as an invoice or order confirmation email.
Refunds for special events or promotional items will be subject to the specific event terms.
- Return Process
To request a refund, please follow these steps:
Contact our customer service team, explain your refund request, and provide relevant order information.
We will review your request within 48 hours and provide a return address and further instructions.
Return the product to the designated address as instructed.
- Refund Processing
Once we receive the returned product and confirm that it meets the refund conditions, the refund will be processed within 5 to 10 business days. The refund will be processed through your original payment method. The exact arrival time may vary depending on the bank or payment method. - Shipping Policy
Please note that, except for returns due to product defects or incorrect shipments, all return shipping costs are the responsibility of the customer. If we ship the wrong item or the product is defective, the relevant shipping costs will be borne by Fur Brush Easy. - After-Sales Service
If you encounter any problems during the refund process or need further assistance, please feel free to contact our customer service team. We are happy to assist you.
Thank you for your trust and support of Fur Brush Easy. We look forward to providing you with even better service!